Shipping & Returns

SHIPPING:

• We do not ship to residential addresses
• Unless otherwise instructed Viana will prepay the freight and charge it to your invoice
• Please advise us if you have an account with a freight forwarder you would like us to use
• Freight rates are not based on percentage of sale or invoice amount. Rates are calculated by weight and dimension

RETURNS:

• All damages must be reported within 7 days of receipt of goods and must be accompanied by quality digital photographs. Damaged goods must be returned to Viana within 15 days of receipt of goods. Replacement goods will not be issued until damaged goods are received
• Product must be returned in the original or equivalent packaging.
• For non-defective returns, Items returned between 15 and 60 days of receipt will be subject to a 20% restocking fee per item returned
• The customer is responsible for all freight charges associated with receiving and returning any non-defective product.